What does it mean if my account is frozen?

What does it mean if my account is frozen?

 

If the payment of the paid plan is not accepted because of the user or credit card company, then your account will be frozen and you will be unable to log in.

This occurs three days after the first failed payment withdrawal and if the second one fails.

It also stops you from video sharing.

If you're unsure about why your credit card payment is not going through, please check with your credit card company.

If you want to change your registered credit card, see: ★ To change your credit card ★

 

Important

  • If your account is suspended, you'll still be charged.
  • If the fourth payment withdrawal fails, you will be forced to downgrade to a free plan.

For information about what to do in this scenario see the following links:

What is the free plan?

What's the difference between free plans and paid plans?

How do I change my plan?

What should I know before downgrading my plan?

The Terms

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