If you cannot hear the sound of the video, please check the volume control of your video player, device, and earphones respectively.
In addition, please check your network environment to make sure there are no problems with your Internet connection.
If you cannot hear audio for a particular video, there may be a problem with the video being uploaded. Please check with the holder (video sharer) regarding the shared video.
If you still cannot hear the audio after checking everything, please close beSTREAM, clear your browser/ app cache and cookies, and reopen beSTREAM.