I can not play the video.

Please check your network environment, including whether you have an Internet connection.
Please check the operating system and browser that are supported.

For videos for which a password or passcode has been set, please enter it again to confirm.
If the problem persists, please contact the holder (video sharer).

It may be that "the viewing period has expired" or "the maximum number of playbacks has been exceeded".
Please check with the holder (video sharer).

Note

  • If the video does not play after checking everything, please close beSTREAM, delete your browser/app cache and cookies, and reopen beSTREAM.
  • If the video is private or deleted by the holder (video sharer) or at the discretion of beSTREAM, "404 NOT FOUND" or "The video at this URL is no longer available" or "The video may have been deleted or changed" may be displayed.

The beSTREAM office cannot respond to individual videos as to whether they are public or private.

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