How do I report errors and bugs?

You can enter and submit your feedback to beSTREAM. We appreciate your cooperation in reporting bugs and errors to make our service even better. Please understand in advance whether or not you will receive a reply from customer support depending on the content. Feedback is a function for members only.

Browser

STEP 1 Open the "Dashboard" > "Account" page and click "Send feedback".

send-feedback-en

STEP 2 Fill in the "Feedback" field and click the "Send" button.

You will receive a message that your feedback submission is complete.

feedback-en

Application

STEP 1 Open the "Side Menu">"Account" page.

STEP 2 Tap "Send feedback" in the center of the screen.

STEP 3 Fill in the form and tap the "Send" button.

You will see a message saying that your feedback has been sent.

You can also report bugs and errors in the app via Google Play for Android users, or via the App Store feedback page for iPhone users.

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