If you're ding with uploading a video, follow these troubleshooting steps:
- Make sure your web browser is the latest version of Microsoft Edge, Safari, Firefox, or Chrome.
- Clear the browser cache. If that doesn't work, go to the next step.
- Make sure you are using the recommended usage environment.
For more information, see: 〇 Supported browsers
- Please check the maximum upload size for each plan.
- The number of video files that can be uploaded at the same time depends on the plan.
- Temporarily disable the firewall or set beSTREAM as a trusted site.
Your antivirus software may have a built-in firewall.