Upload troubleshooting

If you're ding with uploading a video, follow these troubleshooting steps:

  • Make sure your web browser is the latest version of Microsoft Edge, Safari, Firefox, or Chrome.
  • Clear the browser cache. If that doesn't work, go to the next step.
  • Make sure you are using the recommended usage environment.
    For more information, see: 〇 Supported browsers
  • Please check the maximum upload size for each plan.
    1.【Basic】        20GB
    2.【Personal】  50GB
    3.【Team】       100GB
    4.【Studio】     1TB
  • The number of video files that can be uploaded at the same time depends on the plan.
    1.【Basic】        2
    2.【Personal】  5
    3.【Team】       10
    4.【Studio】    20
  • Temporarily disable the firewall or set beSTREAM as a trusted site.
    Your antivirus software may have a built-in firewall.
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